© 2019 by Global Ehsan Relief.

FAQ

Do you only help Muslim people in Asia and abroad?  

No, we work to help all, regardless of race, religion or gender. Although we work in countries with a large Muslim population, these are countries that are affected by conflict and natural disasters. We strive to work where the need is greatest. In Singapore we have a Ramadhan Campaigns and Free Quran lessons that supports the elderly and vulnerable people from various backgrounds by distributing warm resources and food. In addition, we are signatories to the Code of Conduct for the International Red Cross and Red Crescent Movement which sets out non-discriminatory guidelines.

How does Global Ehsan Relief raise their funds? How are they spent?

Our funding comes from institutions, businesses, individuals, generous donations from our supporters. Thanks to these funds, we can work effectively and spend a small part of our income on running costs. These costs include staffing, equipment and transport, to ensure immediate responses during emergencies as well as providing food and assistance to those in need. GER is accountable to its supporters and to those who look to us for support. It is important to keep costs at a minimum so that most money is spent effectively on those in need and adheres to our ethos of treating everyone with dignity.

What differentiates Global Ehsan Relief from other charities?

 

GER views charity though Islamic teachings as a duty. We also ensure that development initiatives come from ground level so that local people are engaged in the planning, implementing and evaluation of each project. This keeps the projects socio-economically relevant and takes into consideration cultural sensitivities.

 

GER takes a holistic approach when working in the field. When implementing projects such as building houses for a community, Muslim Aid will also implement skills training and income-generating programmes to ensure that the community can earn a living and become self-sufficient and thrive.

What are Global Ehsan Relief’s accountability and transparency measures?

As we are a faith based charity our primary accountability is to Allah, the Almighty.

GER is accountable for its actions to its donors, beneficiaries and the public at large within the prescribed rules, procedures and processes. 

GER adheres to an accountability framework and seeks to provide justice for all, promotion and awareness of the rights of people and treating them with the respect they deserve regardless of their faith or ethnic background, and accountability both for our own actions and those of our partners.

As a member of the Humanitarian Accountability Partnership (HAP) we adhere to the humanitarian accountability measures outlined in the HAP standard. This means we ensure transparency through effective communication and are accountable to our beneficiaries and donors. 

How can I get involved?

There are so many ways to get involved, from hiking and raising awareness to fundraising for our events.  We regularly update our website to advertise any staff vacancies.

Volunteering is a great way to develop your skills as well as supporting our fight against poverty. Please go to our volunteers section for more information.

If I give you my details/sign up for emails, how do I know you won’t spam me with emails/junk mail?

GER only contacts those who have shown support for us and have not stated that they do not wish to hear from us. Also under the Data Protection Act, anyone we contact must have given their permission to be contacted by us for causes they have shown an interest in. If you don’t wish to be contacted by us, please feel free to let us know.

FEEDBACK AND COMPLAINTS 

 

Global Ehsan Relief welcomes your feedback 

 

GER is a learning organisation, and welcomes your feedback, whether positive or negative. All communication will assist the organisation to improve its services. We are always pleased to have feedback regarding its services. If you have communicated with GER to make a comment the organisation may wish to use your positive feedback to promote its work, but will seek your approval if it wishes to do so.

Who to contact and how

 

You can contact the organisation through email at info@global-ehsan-relief.org , or write to the GER's Singapore office at Global Ehsan Relief, 93 Joo Chiat Road #04-01 Singapore 427387.

How will Global Ehsan Relief respond to your communication or complaint?

 

GER, keen to consistently improve its services, also welcomes any complaints. If you are unhappy with the service GER offers and wish to make a complaint, speak in the first instance to the relevant member of staff responsible for the service. Many issues can be resolved by a discussion with the staff person responsible or with their local manager, and we will try to resolve the matter immediately through such a discussion. 

If this process is not satisfactory and you wish to proceed to make a formal complaint it must be put in writing and signed. A third party can assist non-literate complainants. A Complaint Form is available.

This form is for the use of Muslim Aid, donors, partners, funders and beneficiaries to facilitate feedback regarding GER's services. Please complete the form and return to info@global-ehsan-relief.org

Timing of response

 

Global Ehsan Relief will acknowledge any written complaints in writing within one week of receiving the complaint. It will provide a full written response to all complaints within one month from the date of receiving the complaint, explaining how the organisation has investigated those complaints and what action has been taken. If there are special circumstances which extend this timing we will communicate this time-delay to you. If you feel GER has been unable to resolve your complaint satisfactorily, you may appeal to a more senior manager. They will investigate the complaint and provide a written response within 30 working days of the appeal.

Maintaining confidentiality

 

Your comments will be treated in the strictest confidence, in line with Global Ehsan Relief’s confidentiality policy. GER has a responsibility to safeguard confidential information about donors, partners, funders and beneficiaries.

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